Delivery, Installation & Training

Delivery

CNC Routers are delivered by either:

7.5T curtainsider
18T curtainsider
Hiab (Additional cost)

The offloading of all machinery and positioning is the responsibility of the customer. Unless a hiab delivery is paid for, a forklift with the correct level of lifting capacity is required to offload the machinery.

Laser Machines are delivered by either:

Luton van
Combo van
Hiab (Additional cost)

Installation

We will provide the electrical requirements once we confirm your order. The electrics do need to be in place prior to the installation.
CNC router installations generally take between one and two days. The training on the CNC router and VCarve software therefore, takes place on either the second or third day.
Laser machine installations are a much quicker turnaround. Taking only a few hours to install, the training takes around 2 to 4 hours. The length of training will depend on customers’ previous experience and knowledge.

*All of our field service engineers are friendly, competent and patient. This allows our customers to have the best experience with their new machine

Delivery

CNC Routers are delivered by either:

7.5T curtainsider
18T curtainsider
Hiab (Additional cost)

Laser Machines are delivered by either:

Luton van
Combo van
Hiab (Additional cost)

Installation

We will provide the electrical requirements once we confirm your order. The electrics do need to be in place prior to the installation.
CNC router installations generally take between one and two days. The training on the CNC router and VCarve software therefore, takes place on either the second or third day.
Laser machine installations are a much quicker turnaround. Taking only a few hours to install, the training takes around 2 to 4 hours. The length of training will depend on customers’ previous experience and knowledge.

*All of our field service engineers are friendly, competent and patient. This allows our customers to have the best experience with their new machine.

Training

Machine Training

Our main aim is to ensure all of our customers are fully confident in using their machine to its fullest potential and with maximum confidence.
Our friendly engineers provide training which is tailored around individuals’ capabilities and requirements.
We provide machine training with all of our machines. We also explain the importance of health and safety, along with the significance of maintenance.

Router Software Training

We include VCarve Pro with each of our CNC routers as standard. We also offer Aspire by Vectric as an upgrade for those 3D designs. We can also configure interfaces for additional software such as Fusion 360, Inventor, Alphacam, Artcam with all of our Olympus and Pegasus CNC routers.
One of our experience engineers carry out the training with individual customer requirements at the forefront.
Training generally takes between half a day and a full day depending on customers’ knowledge. The training will be complete once the customer is confident in all aspects of the software.
We also offer additional training as a follow-up should the need arise.

Laser Software Training

RDWorks V8 software is the control software we include as standard with all of the Oculus laser cutting/engraving machines. Software packages such as PhotoShop, Illustrator, CorelDraw are all compatible with the control software for importing. The Oculus lasers are all compatible with Lightburn also.
The Oculus laser machines are straightforward to use. Therefore, no previous knowledge is necessary. The engineer will guide you through the processes and procedures and will ensure you have all of the skills you will need to run your machine optimally and confidently.
A database of general cutting and engraving parameters for different materials is also included in the software to add to the ease of use.
Training generally takes between 2 hours and a half a day.
We also offer additional training as a follow-up should the need arise.