Aftercare Support

Our Promise 

 

At Opus CNC, our aftercare support is second to none. It's one of the main reasons why we are a 5 star rated company. Thanks to the first class response we provide, over the years we have built lasting relationships with all of our customers. Any issues are logged and dealt with in a timely manner and 80% of our logs are cleared with telephone support. Should the need arise where a problem cannot be solved with telephone support, the average wait time for a call out is 24 hours. We understand how production can rely solely on the CNC router or laser machine and work to find a solution which decreases the downtime by organising the fix straight away.

Don't Just Take Our Word For It...

“Opus CNC are always happy to give advice over the phone, and got us back up and running again quickly when we had a problem with our laser.”

Signature CNC Ltd

“It’s been nearly a year since we purchased our laser machine from Opus CNC and they are still as helpful as ever. All the staff are great and go above and beyond the expected aftercare.”

 

P&J Engraving

“Opus CNC solved our problem over the phone within minutes, without even a need for an engineer to come out, which is brilliant!”

 

Phoenix Van Accessories

“Since we've had our laser machine installed, we've contacted Opus CNC a few times for help or advice and they have always been great at getting back to us. A first class service!”

  

SoDa Sign Works

“A quick phone call with Opus CNC, and the slight issue we had with our laser machine was all sorted. The help on the phone was precise and clear.”

Griffin Exhibitions

Don't Just Take Our Word For It...

“Opus CNC are always happy to give advice over the phone, and got us up and running again quickly when we had a problem with our laser.”

Signature CNC Ltd

“It’s been nearly a year since we purchased our laser machine from Opus CNC and they are still as helpful as ever. The staff go above and beyond the expected aftercare.”

P&J Engraving

“Opus CNC solved our problem over the phone within minutes without even a need for a engineer to come out. The telephone advice was free-of-charge too, which is brilliant!" 

Phoenix Van Accessories

“Since we've had our laser machine installed, we've contacted Opus CNC a few times for help and they have always been great at getting back to us. A first class service!”

SoDa Sign Works

“A quick phone call with Opus CNC, and the slight issue we had with our laser machine was all sorted. The help on the phone was precise and clear.”

Griffin Exhibitions