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Services

We offer demonstrations on all of our Oculus CO2 and fibre laser cutters, as well as the Olympus and Pegasus CNC router machines at our head office in Durham. We find this beneficial to see the build quality of our machines as well as their capabilities. Additionally, it is good to meet our team, who can answer any questions you may have.

Demonstrations

We offer demonstrations on all of our Oculus CO2 and fibre laser cutters, as well as the Olympus and Pegasus CNC router machines at our head office in Durham. We find this beneficial to see the build quality of our machines as well as their capabilities. Additionally, it is good to meet our team, who can answer any questions you may have.
Our team of expert engineers can service your CNC or laser machine annually or on-demand. We don't limit our services to just Opus machinery. We can carry out services on other machines as our engineers are familiar with different makes and models of CNC routers and laser cutting machines.

Servicing

Our team of expert engineers can service your CNC or laser machine annually or on-demand. We don’t limit our services to just Opus machinery. We can carry out services on other machines as our engineers are familiar with different makes and models of CNC routers and laser cutting machines.
As our team of engineers is familiar with other machinery brands, we are often asked to carry out repairs due to the extensive knowledge they hold. However, if you feel you are not receiving the level of service from your current provider, please feel free to contact our support team, who will provide free telephone support.

Repairs

As our team of engineers is familiar with other machinery brands, we are often asked to carry out repairs due to the extensive knowledge they hold. However, if you feel you are not receiving the level of service from your current provider, please feel free to contact our support team, who will provide free telephone support.
All of our machinery includes free delivery, installation and training. An additional charge is applicable should a hiab delivery be necessary when a forklift is unavailable. We then carry out the complete installation on all of our Olympus, Pegasus and Oculus machinery prior to machine and software training.

Delivery, Installation & Training

All of our machinery includes free delivery, installation and training. An additional charge is applicable should a hiab delivery be necessary when a forklift is unavailable. We then carry out the complete installation on all of our Olympus, Pegasus and Oculus machinery prior to machine and software training.
Our aftercare support is incomparable. Thanks to the superior service we provide, we have built lasting relationships with our customers, with many returning for further machinery.  Due to the relability of our machines and our ability to diagnose and determine the quickest form of action, we have a very low rate of support issues.

Aftercare Support

Our aftercare support is incomparable. Thanks to the superior service we provide, we have built lasting relationships with our customers, with many returning for further machinery.  Due to the relability of our machines and our ability to diagnose and determine the quickest form of action, we have a very low rate of support issues.
The Olympus and Pegasus range of CNC routers are inclusive of 2 years warranty, along with the Oculus fibre lasers. All other Oculus lasers include 12 months parts and labour warranty. In addition, we offer the option to extend the warranty further. You can extend the warranty at the point of sale or once it has ended.

Extended Warranty

The Olympus and Pegasus range of CNC routers are inclusive of 2 years warranty, along with the Oculus fibre lasers. All other Oculus lasers include 12 months parts and labour warranty. In addition, we offer the option to extend the warranty further. You can extend the warranty at the point of sale or once it has ended.

What our customers say..

Services

Tin Shed Scenery

I can’t thank Opus enough for all their support in repairing my CNC router. I didn’t buy my router from them but Barrie’s knowledge of my machine is incredible, he succeeded where the Chinese manufacturer and UK reseller failed. When the time comes for an upgrade I will definitely be calling Opus! Just amazing service, way, way, way above and beyond!

Services

Solway Showjumps

The advice, sale, installation and training all went smoothly. The team could not have been more helpful and supportive. We required extra training on the machine, and this was not a problem at all the type of service every small business needs. We highly recommend Opus and will be purchasing more machines in the future as our business grows.

Thermovac Plastics

I was recommended to Opus CNC by a very experienced engineer in the industry. We purchased an Olympus 1325, which is of fantastic quality, highly productive and great value. The service was first class and, they could not have been easier to work with. The installation was smooth and rapid, with little disruption to our ongoing operation. I cannot recommend Opus highly enough.

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Phoenix Van Accessories

An absolutely fantastic service from the team at Opus CNC. They solved our problem within minutes without even a need for an engineer to come out, telephone advice was free of charge, which is brilliant! Called three other companies before contacting Opus who were less than helpful – 10/10 would recommend. We will not be using anyone else again!

Services