Pre-delivery planning
We advise on access, workspace, power requirements and site considerations before delivery.
What to expect when your new Opus CNC machine arrives.
From delivery planning and site preparation through to installation, commissioning and practical operator training, Opus CNC supports the full process so your team can get up and running with confidence.
UK-wide delivery planning
Engineer-led installation
Hands-on operator training
Ongoing aftercare and support
More than a machine drop-off.
We help plan access, offloading, power, extraction, workspace and installation requirements before the machine arrives.
01
Delivery planned
02
Machine commissioned
03
Operators trained
Suitable logistics
Machines are delivered using appropriate transport, with HIAB or forklift arrangements discussed where required.
Professional setup
Our engineers position, install, commission and test the machine before handover.
Practical training
Your operators receive hands-on machine and software guidance tailored to your requirements.
Five clear stages from order confirmation to confident production.
The process is designed to remove uncertainty. Each stage has a clear purpose, helping your team move from delivery preparation to confident day-to-day use.
01
Delivery planning
Before the machine arrives, we help you prepare for access, offloading, workspace clearance, electrical supply and any extraction or ancillary equipment requirements.
02
Delivery and offloading
Your machine is transported using suitable professional logistics. Depending on the machine and site, this may involve a curtain-sided vehicle, HIAB delivery or customer-arranged forklift offloading.
03
Installation and commissioning
Once on site, our engineers position the machine, complete the setup, connect relevant systems, check key components and commission the machine ready for training.
04
Operator training
Training is practical and tailored to your team. We cover machine operation, software workflow, job setup, tooling or laser setup, material settings, maintenance and basic troubleshooting.
05
Aftercare and support
Support does not stop once the machine is installed. Our team remains available for aftercare, servicing, technical assistance and practical guidance as your production develops.
A smoother installation starts with the right preparation.
Every workshop is different. By checking the essentials before the delivery date, you reduce delays and help our engineers complete the installation efficiently.
Check access routes
Confirm doorways, shutters, corridors, turning space and loading areas are suitable for the machine footprint.
Prepare offloading
Make sure forklift access, lifting capacity or HIAB requirements are confirmed before the delivery vehicle arrives.
Confirm services
Power, air supply, extraction and other services should be ready or clearly planned before installation begins.
Clear the workspace
Leave enough space around the machine for positioning, commissioning, training and future maintenance access.
Handled by engineers who understand the machinery.
The aim is simple: deliver the machine safely, install it correctly, train your team properly and leave you ready to move forward with confidence.
Safe, planned machine arrival
We coordinate delivery with your site requirements, ensuring the correct logistics approach is used for the machine, workspace and access.
Positioned, connected and commissioned
Our engineers complete the key setup work, check the machine over and make sure the installation is carried out professionally.
Practical handover for your team
We focus on real-world use, helping your operators understand the machine, software workflow, safe operation and day-to-day care.
Training that feels practical, not overwhelming.
A machine is only valuable when your team has the confidence to use it properly. Opus CNC training is designed to be relevant, hands-on and focused on the way your business intends to use the machine.
Machine operation
Starting, operating, stopping and understanding the day-to-day workflow of your new machine.
Software and job setup
Guidance on the relevant control system, CAD/CAM workflow and preparing work for production.
Materials, tooling and settings
Practical advice around speeds, feeds, tooling, laser settings and achieving a better result.
Maintenance and troubleshooting
Helping your team understand routine checks, care points and how to spot common issues early.
Support designed around real production use.
Opus CNC is built around engineer-led advice, professional installation and proper aftercare. We do not simply deliver the machine and leave you to work everything out — we stay involved to help your team use the machine with confidence.
Technical guidance
Support with machine use, workflow questions and practical production advice after installation.
Servicing support
Ongoing servicing options to help keep the machine maintained and working effectively.
Operator confidence
Advice that helps your team improve confidence as they move from training into production.
Long-term relationship
A continued point of contact for machine support, aftercare and future production requirements.
Answers before your machine arrives.
These are some of the most common questions customers ask before delivery, installation and training.
How long does installation usually take?
Installation time depends on the machine type, site access and customer preparation. Many standard installations are completed quickly, with training then carried out once the machine is commissioned and ready.
Do I need a forklift?
Some installations require a suitable forklift for offloading, while others may require specialist delivery such as a HIAB. We can advise on the most suitable approach before the delivery date.
What should be ready before installation?
Access routes should be clear, the workspace should be prepared, and power, air supply and extraction requirements should be confirmed in advance where applicable.
Is training included?
Yes, training is part of the handover process. The session is designed to help your team understand the machine, software workflow, safe operation and practical day-to-day use.
Can training be tailored to our experience level?
Yes. Whether your team is new to CNC and laser machinery or already experienced, training can be adapted around your knowledge level, materials and intended production work.
What support is available after installation?
Opus CNC provides ongoing support, aftercare, servicing and technical guidance to help customers keep their machines running effectively after installation.
Ready to plan your next machine installation?
Speak to Opus CNC about the right CNC router or laser cutter for your space, materials and production goals. We can guide you through the machine options, delivery requirements, installation and training.