FAQs

Do you offer demos?

We offer demos at our showroom in our Durham office for the Olympus, Olympus PRO, Olympus ATC, Pegasus ATC and the Oculus fibre laser. All demos are to be booked in with one of our dedicated engineers who will show you the machines’ capabilities and answer any questions you may have. We can also organise a demo on one of our customers who are local to you, providing our customers consent, with the current Covid situation.

Do you offer finance?

Yes, we work in partnership with Anglo Scottish Finance and with their focused business approach means their processes are far quicker than banks or other institutions. Also, they can deliver a finance approval in hours, rather than weeks.

 

We can also provide finance quotations on all our machines to give a guideline to costs. These prices are naturally subject to status.

What are your timescales?

We generally have stock of the following machines with turnaround of around one week:

Olympus 1325 and 1530

Olympus PRO 1325 and 1530

Olympus ATC 1325 and 1530

Pegasus 1530 and 2030

For all non-stock and bespoke machines we would estimate between 12 and 16 weeks. 

Do you offer demos?

We offer demos at our showroom in our Durham office for the Olympus, Olympus PRO, Olympus ATC, Pegasus ATC and the Oculus fibre laser. All demos are to be booked in with one of our dedicated engineers who will show you the machines’ capabilities and answer any questions you may have. We can also organise a demo on one of our customers who are local to you, providing our customers consent, with the current Covid situation.

Do you offer finance?

Yes, we work in partnership with Anglo Scottish Finance and with their focused business approach means their processes are far quicker than banks or other institutions. Also, they can deliver a finance approval in hours, rather than weeks.

 

We can also provide finance quotations on all our machines to give a guideline to costs. These prices are naturally subject to status.

What are your timescales?

We generally have stock of the following machines with turnaround of around one week:

Olympus 1325 and 1530

Olympus PRO 1325 and 1530

Olympus ATC 1325 and 1530

Pegasus 1530 and 2030

 

For all non-stock and bespoke machines we would estimate between 12 and 16 weeks. 

Where and how can I receive technical support?

After your install, we give you the engineers’ direct contact number. This leaves you with the confidence of always having a direct point of contact. Also, we have a team of dedicated aftercare support engineers who are office-based and are available for additional support. Our support team are also available by email at support@opuscnc.co.uk. Additionally, we have an online portal for logging any aftercare queries.

What happens once my warranty ends?

We give free email and telephone support for the lifespan of your machine. Once the original parts and labour warranty has expired, you can either pay-as-you-go or chose to extend your warranty. We tailor service packages to suit many circumstances. You can chose to extend warranties annually or up to five years to cover parts, labour or both. This can taken out at either the point of sale, or once the warranty has expired.

Do you repair or service other brands?

Yes, we would firstly diagnose and troubleshoot over the telephone and recommend the most suitable solution. As our engineers have vast experience with various brand machinery, we currently help many customers who were unable to receive the right level of support from their previous supplier.

We also stock many parts for other brand machines, allowing for a faster turnaround of repairs where necessary.

Where and how can I receive technical support?

After your install, we give you the engineers’ direct contact number. This leaves you with the confidence of always having a direct point of contact. Also, we have a team of dedicated aftercare support engineers who are office-based and are available for additional support. Our support team are also available by email at support@opuscnc.co.uk. Additionally, we have an online portal for logging any aftercare queries.

What happens once my warranty ends?

We give free email and telephone support for the lifespan of your machine. Once the original parts and labour warranty has expired, you can either pay-as-you-go or chose to extend your warranty. We tailor service packages to suit many circumstances. You can chose to extend warranties annually or up to five years to cover parts, labour or both. This can taken out at either the point of sale, or once the warranty has expired.

Do you repair or service other brands?

Yes, we would firstly diagnose and troubleshoot over the telephone and recommend the most suitable solution. As our engineers have vast experience with various brand machinery, we currently help many customers who were unable to receive the right level of support from their previous supplier.

We also stock many parts for other brand machines, allowing for a faster turnaround of repairs where necessary.

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