Frequently Asked Questions

Yes. You can arrange a demonstration at our Durham showroom, where a member of our team can talk you through the machine and answer your questions. Video demonstrations may also be available. Please book in advance so we can make sure the appropriate machine and engineer are available.

Tell us what you want to manufacture, the materials and sheet sizes you use, how often the machine will run and the space available in your workshop. We can then explain the differences between the Olympus, Olympus PRO, Olympus PRO ATC and Pegasus ATC ranges and recommend a suitable specification.

Depending on the machine, tooling and application, our CNC routers can process materials such as MDF, plywood, MFC, timber, acrylic, plastics and suitable composite boards. We can advise on tooling, workholding and extraction for your specific materials.

With a manual-tool-change router, the operator changes cutters as required. An automatic-tool-change (ATC) router can select different cutters during a programmed job, reducing interruptions and making jobs with multiple operations more efficient.

Our quotations set out exactly what is included in your package. Delivery, installation and initial operator training are included with our standard UK CNC router packages, subject to the quoted terms and any site-specific requirements. We will make any additional options or charges clear before you order.

Yes. Our installations page features machines delivered to businesses across the UK and Ireland. We can also discuss arranging a showroom or video demonstration. Visits to customer premises are subject to their permission and availability.

Lead times vary by machine type, size, configuration and current stock. Some machines may be available sooner from incoming or existing stock, while made-to-order and bespoke machines commonly require a longer manufacturing period. Please contact us for the current lead time for the specific machine you want.

Yes. We arrange delivery, installation and commissioning for customers across the UK and Ireland. For remote locations or deliveries outside our standard coverage, any additional transport or access costs will be confirmed in your quotation.

We will discuss site access, unloading arrangements, floor space, electrical supply, compressed air where required, extraction and safety requirements before delivery. A suitable forklift or other lifting provision may be needed depending on the machine and site.

Initial training is included with our standard CNC router installation package. Our engineer will introduce your team to machine operation, routine procedures and safe working practices. Additional training can be arranged if required.

Our current CNC router packages include safety light barriers and stands as standard. Safe installation and commissioning depend on the agreed safeguarding arrangements and your site conditions. We will discuss these requirements with you before installation.

Yes. We can introduce eligible business customers to independent asset finance providers, including Anglo Scottish Asset Finance. Finance quotations and approval are subject to status, the lender’s assessment and the terms offered.

Yes. We can help you explore indicative repayment options based on the machine price, deposit and proposed finance term. The final repayments and any fees are determined by the finance provider.

The payment schedule will be shown on your quotation and order documents. For many machine orders, a deposit secures the order and the remaining balance is due before delivery. Finance-funded purchases may follow a different agreed process.

Warranty cover depends on the machine and the terms supplied with your order. Our Olympus, Olympus PRO, Olympus PRO ATC and Pegasus ATC CNC router ranges typically include 24 months’ parts and labour cover, subject to the applicable terms, exclusions and correct operation and maintenance. Check your quotation and warranty documents for your specific machine.

Warranty extensions are not automatically available for every machine or model. Where an extended warranty is offered, a service plan may be required throughout the warranty period. We will confirm the scope, cost, exclusions and availability in writing. Please contact the team with your machine details for the options currently available.

Yes. We offer ongoing telephone, email and customer-portal technical support for Opus-supplied machinery. If your machine needs replacement parts, an engineer visit or other chargeable work after the warranty period, we will explain the proposed costs before proceeding.

You can use our customer support portal and WhatsApp support route, or contact our team by telephone or email. When you get in touch, it helps to have the machine model, serial number and a description or photograph of the issue available.

Yes. We offer machinery servicing and can discuss suitable service intervals based on the equipment, usage and working environment. Contact us for the available service package and pricing for your particular machine.

We may be able to help with third-party CNC machinery, subject to the machine make, available technical information, parts and engineer capacity. Contact us with the model and fault details so we can assess whether we can assist. This service is quoted separately.

Although we no longer supply new CO₂ laser machines, existing customers can still contact our technical support team. We will assess the fault and help where practical, subject to parts availability, manufacturer support and the applicable warranty or service terms.

Yes. Our Lumi fibre laser range is available for businesses looking to cut suitable metals. We can discuss laser power, working area, enclosure options and the materials you intend to process.

Consumable components and warranty exclusions depend on your machine and the terms provided at purchase. For example, CO₂ laser tubes, mirrors and lenses may be classified as consumables. Please refer to your original terms or contact us with the model and purchase details.