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For a limited time only, all Oculus Fibre lasers include 3 years warranty as well as the standard lifetime email and telephone support.
Our commitment to ensuring our customer service continues to excel; we have introduced a new customer portal. Our customer portal is feature-packed with step-by-step user videos, housekeeping tips, VCarve tutorials, and plenty of resources ranging from user manuals to post processors.
Enter the customer portal
We always recommend seeing our machines in action before any purchase. Visiting us gives you confidence in the machine and its capabilities and seeing how experienced our team of engineers are.
Our dedicated office-based engineering team in the UK have extensive knowledge in our industry and give complete machine and software support when needed. Also, the Opus team of field engineers operate throughout the UK.
We stock a vast range of parts for all of our machinery in our Durham offices. Having this large stock of replacement parts enables any downtime to be minimised. Additionally, we supply parts for non-Opus CNC machinery.
Our CNC routers and laser cutters are fully CE certified and conform to the relevant and current EU directives. All of our machines are quality checked and backed up with our declaration of conformity.
Once we finish installing your CNC router or laser machine, we also carry out machine and software training. Again, we tailor the training around individuals’ abilities and requirements.
Our engineers are all based in the UK and have been in the industry for over 25 years. We pride ourselves on the strong relationships we gain with our customers and understand how vital support is.
We are proud to supply many laser cutters and CNC routers to schools, colleges and universities throughout the UK.
We are proud to supply many laser cutters and CNC routers to schools, colleges and universities throughout the UK.
Recognised for excellence in customer service, we are an industry-leader in the retail of CNC router machines and laser cutters.
With expert knowledge and where others try to copy and fail, we stand out above the rest.
