Technical Assistance
Help with machine operation, troubleshooting and questions about day-to-day use.
Aftercare Support That Stays With You
From everyday machine questions to technical troubleshooting and planned servicing, our UK team is here to help you keep production moving.
Technical supportAdvice from the Opus team
Service optionsPlanned or one-off visits
Customer portalManuals, videos and resources
Support Beyond Installation
Buying a CNC machine is a long-term investment. Our aftercare combines technical guidance, useful resources and servicing options to support your machine throughout its working life.
Engineer Experience
Practical guidance from people familiar with Opus CNC machinery, installation and training.
Ongoing Servicing
One-off visits and planned maintenance options to help maintain reliable operation.
Customer Resources
Access product manuals, post processors, tutorials and helpful troubleshooting information.
Getting the Right Help, Quickly
Tell us the machine model, what is happening and any error message you can see. Photographs or a short video can also help us understand the issue and advise on the next step.
Where possible, we'll help remotely first. If a service visit or parts are required, the team can discuss the available options with you.
Contact Technical SupportMachine questions and troubleshooting
Get guidance with controller operation, setup, error messages and other technical queries.
Remote advice
Our team may be able to help diagnose an issue through messages, photographs, video or a call.
Servicing and engineer visits
If the machine needs hands-on attention, we can discuss a suitable service or engineer visit.
Support for previously supplied laser machines
We continue to assist existing laser customers where practicable, subject to the availability of parts and technical support.
Your Opus Customer Portal
Find useful resources in one place, including guidance for software, machine operation and common troubleshooting questions. Existing customers can use the portal to access information relevant to their machinery.
Enter Customer PortalMachine Manuals
Documentation and helpful information for your equipment.
Post Processors
Resources for supported workflows, including VCarve and Fusion 360.
Tutorial Videos
Practical guides for using and understanding your machine.
Troubleshooting Resources
Videos and reference material covering common questions.
Servicing and Warranty Support
Annual servicing helps identify wear, maintain machine condition and plan maintenance. Service arrangements and warranty cover are separate, so it's worth checking exactly what is available for your model.
Servicing and Maintenance
Arrange a one-off service visit or ask about planned annual servicing for eligible CNC machinery. The team can advise based on your machine, its use and operating environment.
Explore Servicing Options →Warranty Questions
Warranty terms depend on the machine and original purchase agreement. Extended warranty options are not available across every product range; our team can confirm whether an option applies to your machine.
Ask About Your Warranty →Servicing does not automatically extend a manufacturer's or supplier's warranty. Replacement parts and additional repair work may be chargeable, depending on the applicable warranty and agreed service scope.
Need Help With Your Machine?
Message our team, email your enquiry or use the customer portal to find useful machine resources.