Technical assistance
Speak to the Opus team about machine questions, troubleshooting, operation and day-to-day technical guidance.
Aftercare support from the Opus CNC team.
Practical technical support, servicing guidance, customer portal access and long-term assistance for Opus CNC routers, laser cutters and fibre laser systems.
Engineer-led help
Support from a team that understands the machinery.
Service planning
Annual servicing options to help reduce downtime.
Customer resources
Portal access for manuals, videos and useful files.
Need support?
Use the most relevant route below and our team will help with the next step.
Support that continues beyond installation.
Opus CNC aftercare is designed to help customers keep their machines working effectively, with access to technical support, servicing information and customer resources.
Servicing support
Arrange servicing and maintenance to help keep your CNC router or laser cutter performing at its best.
Useful resources
Access manuals, post processors, tutorial videos and troubleshooting content through the customer portal.
Long-term commitment
Our support does not stop at delivery. We aim to help customers get the most from their machinery over time.
How Opus aftercare helps.
From the first support message to planned servicing, our aftercare is built around practical advice and clear routes to help.
Clear support routes
Use WhatsApp or email to get your support enquiry to the right person quickly.
Experienced engineers
Our team understands Opus CNC routers, laser cutters, installation and machine operation.
Supportive aftercare
We are committed to helping customers resolve issues and continue using their machines confidently.
Machine support
For existing Opus customers, the support team can help with technical questions, machine operation, troubleshooting and service enquiries.
Servicing
Regular servicing is advisable to help maintain performance, support machine longevity and reduce the risk of avoidable downtime.
Extended warranty
Extended warranty options may be available either at the point of order or at the end of the natural warranty period, subject to a service plan being in place.
Customer portal
Opus customers can access useful information, product manuals, post processors, tutorial videos and troubleshooting resources.
Service plans.
Service plans are available for customers who want scheduled annual servicing throughout the lifespan of their warranty. Regular servicing helps support machine reliability, performance and longevity.
Extended warranty.
Extended warranty can be taken at the point of order or at the end of the natural warranty period. It can only be offered when a service plan is also taken throughout the lifespan of the warranty.
Welcome to the Opus family.
Opus customers can register with the customer portal to access useful information such as post processors for Fusion 360 and VCarve, product manuals, tutorials and troubleshooting videos.
What customers can access
Product manuals
Useful documents and information for Opus CNC machinery.
Post processors
Resources including Fusion 360 and VCarve post processors.
Tutorial videos
Helpful guidance for using and understanding your machine.
Troubleshooting support
Practical videos and information to help answer common questions.
Need help with your Opus CNC machine?
Contact the support team, message us on WhatsApp, arrange a service visit or access customer resources through the Opus customer portal.