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Services

Initial Enquiry

We appreciate this is a substantial purchase, and we understand the need for assurance and certainty. From your initial enquiry, our engineering team will discuss your requirements and give recommendations based on individual needs.

Also, we offer demonstrations on the Oculus laser cutter and the Olympus CNC router machine at our head office in Durham. We find this beneficial to see the build quality of our machines as well as their capabilities. Additionally, it is good to meet our team who can answer any questions you may have. 

 

Delivery

All of our CNC routers and laser cutting machines are inclusive of delivery, installation and training.

We deliver all Oculus laser cutting machines and ensure they are offloaded and put into position, providing access is available.

All CNC routers are delivered by 7.5 ton vehicle. However, they need to be taken off with a suitably sized forklift with the correct weight capacity. If this isn’t practical, we can deliver by hiab, but at an additional cost.

Installation & Training

At the point of order, we supply electrical requirements and discuss delivery options depending upon which offloading requirements are needed. We can offer advice on the electrical requirements, but they do need to be in place before the installation.

A dedicated engineer will carry out the installation and training over two days. Once the commissioning is complete, they will provide software training and then machine training. As well as providing machine training, we explain the importance of health and safety, along with the significance of house-keeping maintenance on all machines.

Aftercare Support

At Opus CNC, our aftercare support is incomparable. Thanks to the superior service we provide, we have built lasting relationships with our customers, with many returning for further machinery. 

We encourage all customers with Opus machinery who are experiencing any issues, to log them with one of our technical support team and it with be dealt with in a timely manner.

We do have a very low rate of support issues; this is due to the reliability of our machines and the knowledge of our engineers, who are able to diagnose and determine the quickest form of action.

 

Additional Services


Additionally, for all owners of non-Opus laser engraving machines and CNC routers, we can support and assist. We understand customer service is paramount. Therefore, we offer free diagnostics with specialist advice for anyone who feels they are not receiving the level of support from their current supplier.

We also offer services and repairs on non-Opus machines. Also, we offer training on CNC routers, laser cutters and engravers, along with VCarve Pro and RDWorks training. We find the training we offer is beneficial for new employees or those needing a refresher course. Training is performed either on-site or at our head office in Durham.

What our customers say..

Services

Tin Shed Scenery

I can’t thank Opus enough for all their support in repairing my CNC router. I didn’t buy my router from them but Barrie’s knowledge of my machine is incredible, he succeeded where the Chinese manufacturer and UK reseller failed. When the time comes for an upgrade I will definitely be calling Opus! Just amazing service, way, way, way above and beyond!

Services

Solway Showjumps

The advice, sale, installation and training all went smoothly. The team could not have been more helpful and supportive. We required extra training on the machine, and this was not a problem at all the type of service every small business needs. We highly recommend Opus and will be purchasing more machines in the future as our business grows.

Thermovac Plastics

I was recommended to Opus CNC by a very experienced engineer in the industry. We purchased an Olympus 1325, which is of fantastic quality, highly productive and great value. The service was first class and, they could not have been easier to work with. The installation was smooth and rapid, with little disruption to our ongoing operation. I cannot recommend Opus highly enough.

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Phoenix Van Accessories

An absolutely fantastic service from the team at Opus CNC. They solved our problem within minutes without even a need for an engineer to come out, telephone advice was free of charge, which is brilliant! Called three other companies before contacting Opus who were less than helpful – 10/10 would recommend. We will not be using anyone else again!

Services