Aftercare Support

We understand how production can rely solely on the CNC router or laser machine, and we work to find a solution which decreases the downtime by organising a solution straight away.

Aftercare Support

Luckily, 80% of our logs are cleared with telephone support, but should the need arise where a problem cannot be solved with telephone support, the average wait time for a call out is 24 hours.

We encourage all customers with Opus machinery who are experiencing any issues, to log them with one of our technical support team and it with be dealt with in a timely manner. 

After the warranty has expired on your machine we are able to extend warranties on an annual basis. Our fantastic engineering team also carry out services on all Opus machinery, along with other branded machines.

shutterstock_185939375

We understand how production can rely solely on the CNC router or laser machine, and we work to find a solution which decreases the downtime by organising a solution straight away.

Luckily, 80% of our logs are cleared with telephone support, but should the need arise where a problem cannot be solved with telephone support, the average wait time for a call out is 24 hours.

We encourage all customers with Opus machinery who are experiencing any issues, to log them with one of our technical support team and it with be dealt with in a timely manner. 

After the warranty has expired on your machine we are able to extend warranties on an annual basis. We also carry out services on all Opus machinery, along with other branded machines.

Testimonials

  • Great Aftercare Support

    Bought an Oculus laser a few years ago and am really pleased with the machine. Dan who installed it was friendly and knowledgeable. The support since has been great, not that anything major has gone wrong, except me using it. Barrie has also helped us out with an old CNC router when it stop working and had us back up and running in less than 30 mins over the phone. I don’t leave a lot of reviews but these guys deserve it.

    Great Aftercare Support
    Robert Howe
    Director
    Sensory Technology Ltd
  • Most Professional Company

    Our tube was replaced yesterday and everything is now back up and running! The engineer was punctual & polite. He was also able to answer some questions regarding my machine which is not something that they themselves stock. I would definitely recommend. This is the third laser cutter company I have now worked with, they are already the more professional of the three!

    Most Professional Company
    Amy Wortley
    Owner
    Craft Jam