We have a reputation for outstanding customer support, and with this in mind, we have opened up our new portal for all customers with an Opus CNC machine. Within this customer portal, you will find many features ranging from step-by-step videos, handy tips, literature, etc.
Additionally, we have an online ticket system where you can open up any support request you need. Our in-house engineers aim to respond to any tickets within 4 hours.
At Opus CNC, we pride ourselves on the outstanding service we provide, not just from the initial contact but through to the full aftercare support we are renowned for.
With a vast supply of components, any unforeseen downtime is minimum. Call out times are also minimalised due to the network of engineers we have operating throughout the UK.
All of our CNC routers and Oculus fibre laser cutters come with two years parts and labour warranty, and our Oculus laser cutters have one year. You can extend the warranty period to up to five years if required, which can be taken out at the point of order or the end of the initial warranty period.