Customer Portal
AFTERCARE SUPPORT
We have a reputation for outstanding customer support, and with this in mind, we have opened up our new portal for all customers with an Opus CNC machine. Within this customer portal, you will find many features ranging from step-by-step videos, handy tips, literature, etc.
Additionally, we have an online ticket system where you can open up any support request you need. Our in-house engineers aim to respond to any tickets within 4 hours.
At Opus CNC, we pride ourselves on the outstanding service we provide, not just from the initial contact but through to the full aftercare support we are renowned for.
With a vast supply of components, any unforeseen downtime is minimum. Call out times are also minimalised due to the network of engineers we have operating throughout the UK.
All of our CNC routers and Oculus fibre laser cutters come with two years parts and labour warranty, and our Oculus laser cutters have one year. You can extend the warranty period to up to five years if required, which can be taken out at the point of order or the end of the initial warranty period.
Support Ticket
Aftercare Support Log
Don't just take our word for it
 As agreed my machine arrived in September. The engineer offered plenty advice on the machine. Opus are very helpful especially after sales and I can't fault their customer service. I have sent a few emails to Opus and they have either rang me back or emailed me with the relevant information within a timely manner. I can't thank them enough, and would highly recommend Opus for a laser machine.
Mark Hetherington
Oculus Laser
I found all at Opus to be friendly, dependable and knowledgeable. The Olympus CNC I purchased has been working superbly and the efficient after sales service I have been receiving has been invaluable in keeping me right while I learn the full capabilities of this machine. I would readily buy from Opus in future when I add to my machinery.
Ashgrove Interiors
Olympus CNC Router
 Great service from start to finish with OPUS, couldn't fault a single thing.
Especially during these troublesome times.
I'm looking forward to a lot more business in the future with OPUS.
Great company, with great people.
This is going to be a game changer for my company & my products.
T Brown Interiors
Pegasus ATC Router
