FAQs

CNC Routers

Our team of expert engineers are always available to discuss any technical issues which may arise. On install you will be given a dedicated engineer who will supply their direct contact number, leaving you with the confidence you will always have a direct point of contact. We also have a team of technical support officers who are available throughout office hours.

Please also find our customer contact form at https://www.opuscnc.co.uk/technical-support where, by answering a few quick questions about your query, a member of our dedicated technical support team promises to get back to you as quickly as possible.
As a stockist of CNC parts we would be confident to supply replacement parts quickly and with expertise. Should bespoke parts be required, the average wait time is 7 days.
Our machines are delivered and installed within one day and the second day is requested for our training program for up to 4 members of staff.
We generally stock the Olympus 1325 and 1530 models and the Pegasus 1325, 1530 and 2030 ATCs. Should a CNC not be in stock, the average wait time is 6 to 8 weeks.
If you are looking for a CNC machine that is reliable, efficient and affordable, then look no further. All of our CNC routers are designed here in the UK by our expert engineering team, who collectively have over 50 years of experience. Plus, with our key focus on customer service, each and every one of our customers receives absolute reassurance that help and support will be available when ever it is needed. But, don't just take our word for it. Our 5 star reviews are a testament to the first-class customer service we provide.

Lasers

Our team of expert engineers are always available to discuss any technical issues which may arise. On install you will be given a dedicated engineer who will supply their direct contact number, leaving you with the confidence you will always have a direct point of contact. We also have a team of technical support officers who are available throughout office hours.

Please also find our customer contact form at https://www.opuscnc.co.uk/technical-support where, by answering a few quick questions about your query, a member of our dedicated technical support team promises to get back to you as quickly as possible.
As a stockist of Laser parts we would be confident to supply replacement parts quickly and with expertise. Should bespoke parts be required, the average wait time is 7 days.
The install and commissioning of the machine generally takes 1 full day which includes a professional training program, to ensure all users are capable of operating the machine with ease.
We generally stock the Oculus 6090 and 1390 models as these are the most popular. Should a Laser Machine not be in stock, the average wait time is 6 to 8 weeks.
With over 50 years of industry experience collectively, our engineering team have expertly designed the exact laser machine they would want to use themselves. This means our customers receive the assurance our engineers know our products inside out, and can rely on help and support whenever it is needed. Our laser machines have been intelligently crafted to be able to cut and engrave designs of all intricacies and complexities, whilst remaining incredibly easy to use, meaning they are perfect for users of all levels, from the beginner, through to the experienced machinist.

Services

Our team of expert engineers are always available to discuss any technical issues which may arise. On install you will be given a dedicated engineer who will supply their direct contact number, leaving you with the confidence you will always have a direct point of contact. We also have a team of technical support officers who are available throughout office hours.

Please also find our customer contact form at https://www.opuscnc.co.uk/technical-support where, by answering a few quick questions about your query, a member of our dedicated technical support team promises to get back to you as quickly as possible.
We offer lifetime telephone and email support warranty with all of our machines. Our main goal is providing premium customer service and we always ensure our customers have the confidence they will be supported for the longevity of their machine. We also can provide additional extended warranty should this be a requirement, at an additional cost.
Yes, we would carry out a full inspection of the machine and recommend the most suitable package. Our highly qualified engineers have experience in numerous brands of CNC routers and laser machines and are competent in carrying out repairs the same day.
We would first log your enquiry with our technical support department to ascertain the exact problem with any machine and should the issue require a call out, our average waiting time is 36 hours.
At Opus CNC, our key focus is on our customer service. We take pride in delivering the very best customer service available and in going above and beyond the expected level of customer care, attention and support. Our expert engineers have a vast wealth of industry experience, not only with our own machines, but with many other brands also, meaning our customers can rest assured with full confidence in the quality of all services we provide, from installation and training, to aftercare support and beyond.